Customer Service

Contact Mautto

If you have any questions, please use this contact form or send an email to [email protected]. Our customer service hours are Monday-Saturday 8am-4pm Pacific Time. We observe the following major holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Eve and Christmas Day.

Payment

Payment is made safely and securely on mautto.com (all major credit cards accepted) or via PayPal. Mautto keeps your payment information secure.

Shipping

STOREWIDE FREE SHIPPING POLICY: Mautto provides free shipping within the United States using USPS First Class or Priority Mail, depending on the total size and weight of your order. You will receive an email notification when your order ships with tracking information. Shipping times generally range from 2-5 business days within United States.

All orders are made by hand, as ordered by our customers, and generally ship in 7-21 calendar days from the order date. Orders with O-Rings, Bag Tag Clips, or hardware ONLY (no straps), generally ship in 2-3 business days. Custom orders may take longer; the timeframe will be communicated to you before completing your order.

Shipping upgrades are available during the checkout process. To get your order as quickly as possible, and your order will be shipped to the USA, please choose one of the expedited shipping upgrades when you are checking out.

INTERNATIONAL: orders are shipped via USPS International Priority Mail or USPS First Class International Mail. The cost for shipping varies by country, order size and weight. If you would like to upgrade your international shipping to provide tracking information, USPS Priority Express International Mail is available for an additional cost. Please contact us using the contact form for a price quote prior to checkout.

We ship to a variety of countries, including (not all listed here): Australia, Belgium, Canada, Finland, France, Germany, Ireland, New Zealand, Norway, Singapore, Sweden, Switzerland, United Kingdom and United States of America. If your country is not listed, please contact us for a customized shipping quote; however, please note that we do not ship to some international countries.

Buyer is responsible for any customs duties, fees, taxes, or charges (if applicable), imposed by your country. International shipments generally take 2-6 weeks to receive, upon shipment.

Return Policy & Instructions

Your complete satisfaction is guaranteed. If you are unhappy with your purchase for any reason, please see the return policy below.

We accept returns for a refund if returned postmarked within 45 calendar days of the purchase date. For returns of merchandise after 45 calendar days of the purchase date, or returns of Custom Orders or Clearance merchandise, store credit will be issued. If you are exchanging merchandise, simply purchase the preferred item(s) at your convenience and the returned item(s) will be refunded accordingly upon receipt.

Please package your return safely to avoid damage during shipment back to Mautto.

Please note the following:

• There is an order processing fee of $3 or 10% of the order total, whichever is greater, for all returns and exchanges.
• Returned merchandise must be received in original condition.
• Buyer is responsible for return shipping costs.
• Returns are not accepted on worn or used merchandise.
• Returns are not accepted for sample swatches of leather, webbing or other materials.
• Returns are not accepted for orders older than 90 days.
• Shipping fees, including the "Rush" add-on, are non-refundable.

We will always accept returns that meet these requirements:

• Returned (postmarked) within 45 calendar days of purchase date.
• Includes your name, order number, order date, and reason for return.
• Received in original condition (undamaged and unused).

For international orders: returns must be marked "returned merchandise" on customs forms; any returned packages that arrive with customs fees will be refused.

RETURNS THAT DO NOT MEET THE ABOVE CRITERIA MAY NOT BE ACCEPTED.

Please send returns to:

When the return is received and meets the above criteria, a refund will be issued in 2-3 business days. Please note the following regarding refunds:

• Refunds will be applied to the original funding source, per our payment processor.
• Refunds cannot be applied to other recipients or funding sources.
• For refunds to a credit card, it can take up to 30 days depending on the issuing bank.

Cancellation Policy

Cancellations are allowed up to 2 days after your order is placed. If your order includes an expeditd shipping/production upgrade, then your order can't be cancelled. If you cancel your order, you will be charged a non-refundable $3 cancellation fee per item, or 10% of the item's price (whichever is greater); for Custom Orders, the cancellation fee is $5 per item, or 15% of the item's price (whichever is greater). Cancellations are not allowed after your order has shipped.

Questions?

If you have any questions or concerns, please use this contact form.